Warm Intervention
Based on communication, a warm intervention invites people to rethink the situation and reconsider their behaviour. Crucially, it encourages people to think for themselves.
Circle of Coherence

Cold Intervention
An intervention that forces people to move by changing the conditions. It makes use of power.
Circle of Coherence

Joker
Jokers can express in a humorous way what others may be thinking, but don’t dare to say. They can do this safely because they are not perceived as a threat; they have no status or position to lose.
Circle of Coherence